Practice Manager's Annual Audit 

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Establish in 1999 First Response established its own Quality Management System framework similar to that of ISO 9001:2008 as a way to define whether or not we are meeting our customers' needs and expectations.  

By utilising this QMS customer survey, we can measure customer satisfaction and help determine if we  are working in accordance with these specified international industry standards.

First Response takes extraordinary measures to ensure validity, reliability and bias reduction.

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