Training Charter | First Response Resuscitation & First Aid Training Ltd

Our Promise to You

Our customers can expect the highest standards of quality training from suitably qualified trainers. As a learner with First Response Resuscitation & First Aid Training Ltd you have certain rights.

Your Right to be Treated with Respect

You will be treated with respect, courtesy and consideration for your dignity. We will maintain equality and diversity standards with respect to all participants and ensure individuals confidentiality.

Your Right to an Explanation

If you are not satisfied with the service you receive, we encourage you to inform the trainer. You have the right to a reasonable explanation.

Your Right to Make a Complaint

If the Trainer is unable to resolve the problem, please follow the steps detailed in the Complaints Procedure.

How to make a complaint


You have the right to complain, have your complaint investigated, and be given a full and prompt reply. We adopt a proactive approach to resolving any complaint. To ensure that this happens as efficiently as possible, the following steps should be taken:

1. Resolution by Trainer

Should you have a complaint of any nature, this should first be taken up with the Trainer, in private if necessary, who will try to resolve the problem immediately.

2. Resolution by the Training Centre

If a satisfactory outcome is not achieved with the Trainer, then the problem should be brought to the attention of First Response Resuscitation & First Aid Training Ltd, who will acknowledge receipt of the complaint and investigate immediately in accordance with the complaints policies and procedures.


The complainant will be informed of the results of the investigation with any action plan that has been put into force to rectify the situation (or prevent a future reoccurrence).


If you have any concerns or questions about our courses, or any of our trainers, please get in touch.


First Response. Training for life. Training to save a life.

First Response Resuscitation & First Aid Training Ltd

9 Counterpool Road, Kingswood, Bristol BS15 8DQ

Tel: 0117 9496201



Registered Office:

86 Shirehampton Road, Stoke Bishop, Bristol BS9 2DR

Company No. 06983048. Registered in England & Wales


Information Commissioner's Office (Data Protection Register): Registered Number Z1874 429


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