Guidelines when making a 999 call to the Ambulance Service

Written by 

Medical Priority Dispatch System (MPDS) requires the ambulance service call handler to ask you a systematized series of key questions. These questions allow the system to categorize the call by the chief complaint (What is wrong with the patient). The 999 call is then automatically categorized as to the level of response by the ambulance service.

Guidelines when making 999 Call

 

You will be asked the following:

 

1. Case Entry

 

Telephone number and location of incident.

 

The Emergency Medical Dispatcher (EMD) will ask you to verify these to ensure they have the correct information and an ambulance can be dispatched at this point in order to save time.

 

The Chief Complaint. (What is wrong?)

 

Age of the patient

 

Is he/she conscious?

 

Is he/she breathing?

 

2. Key Questions

 

These are questions relevant to the Chief Complaint of the patient.

(If you are unsure or do not know the answer it is not a problem and will not delay the ambulance).

 

3. In case of illness (Patients over 35 years)

 

Is there any chest pain?

 

4. In cases of accident or injury

 

Is there any severe bleeding?

 

5. Post-dispatch Instructions

 

These are given if appropriate at the end of the call to advice the caller what they can do to help the patient if they are not a qualified First Aider or Medical Professional.

 

6. Pre-arrival Instructions

 

These are protocol driven instructions given for life-threatening emergencies until the arrival of the ambulance.

 

The EMD (Emergency Medical Dispatcher) will also require a rendezvous point from you where the ambulance will be met and directed to the patient.

 

What were your experiences of this system when you needed to dialed 999 for an ambulance?

 

[Blog first published in 2010]

 

 

Last modified on Monday, 4 August 2014
Rate this item
(0 votes)
Clive Haddrell Cert Ed MSET

NHS Paramedic Tutor, NHS Ambulance Emergency Driving Tutor, FAETC 1&2, Cert/Ed, D32, D33. Manual Handling Tutor (RoSPA) and Member of the Society for Education and Training. I have over thirty years experience with the former Avon Ambulance Service NHS Trust, and recently with Great Western Ambulance Service NHS Trust. My experience includes the role of paramedic tutor, rapid response motorcycle paramedic. For the last 25years paramedic advisor to the well-known BBC television program "Casualty".

First Response Resuscitation & First Aid Training Ltd

9 Counterpool Road, Kingswood, Bristol BS15 8DQ

 

Tel: 0117 949 0944

  

Registered Office:

86 Shirehampton Road, Stoke Bishop, Bristol BS9 2DR

Company No. 06983048. Registered in England & Wales

 

Information Commissioner's Office (Data Protection Register): Registered Number Z1874 429

 

Terms & Conditions | Disclaimer

Cookies Policy | Privacy Policy

 

© 2018 First Response. All rights reserved

Latest News

Dental specialist Dr Camilla George joins the team.

Dr Camilla George BDS, MFDS RCS (Eng), MSc (Dist), LLM, BSc (Hons) First Response are delighted to...

Read More ...

ATMIST and NEWS2 now live on website

Latest additions to Medical Training pages ATMIST and NEWS2 protools become the latest additions...

Read More ...

  hcpc registered  CPDMember-logo   CPD Certified Logo

 

 9001-colour  18001-logo  ISO-14001 

 

 

 

 

Connect to Clive
Follow Us
Find us on Facebook