Dental Practices Testimonials

We'd like to thank all our customers for their kind words. Read them here.


"After receiving training from numerous companies in the past, we have always thought of medical emergency training as a tick box exercise. We can safely say that our medical emergency training delivered by Clive and Tim was informative and fun. First Response were very engaging throughout the training session, using real-life stories and scenarios which all of our staff could relate to. The First Response team present a professional approach, encouraging participation and discussion from our staff. Feedback from all staff was positive and the training was well received. We will be using First Response for all future training."


Lauren Price, Bath Orthodontics



"It takes skill to be able to deliver medical emergency training that engages the whole team. Clive Haddrell does this with enthusiasm and humour, ensuring that everyone feels comfortable to get involved. As well as covering each topic in detail, he'll create a scenario and ask you to apply your training to the situation. This of course reflects the real World experiences he's had to deal with as a paramedic, as well as simulating how medical emergencies might arise in our practice. He concentrates on the practical and what really matters at the time. In particular, the amount of equipment and "resuscitation annies" he brings allow us all to get the necessary hands on training. I thoroughly believe this is the very best training for us and our staff and we look forward to his yearly visits."


Dr James Hallows BSc (Eng), PhD, BDS, Hallows Dental Practice


"I’ve been practising dentistry for twelve years. Having experienced medical emergency training at different dental practices when I was an associate, I was keen to find a company that provides high quality training for my team. There are many companies providing this service and I did a lot of research before I found Clive. Clive delivers the most comprehensive update training that is very relevant to our dental practice. He explains things so well that my all team members (including reception staff) are able to confidently perform CPR on their own. My team and I look forward to our annual training with Clive. We always learn something new as he keeps us up to date with current guidelines."


Camilla George, BDS (Sheffield) MFDS RCS (Eng), BSc Honours Physiology, MSc (Distinction) Forensic Odontology. Principal Dentist of DentArtWork Dental Care



"Personal experience is always the best and Clive brings this to his delivery of courses. This always has a great impact on delegates. Over the years he has given some amazing training sessions at our practice, with great results for all my staff and me."


Frances Dowler, Healthcare Dentistry



“Clive Haddrell’s First Response courses are very professional and cover all aspects of basic life support and management of medical emergencies that the dental team need to be able to undertake in a highly informative and enjoyable way that makes learning easy and effective.”


Mr Alasdair Miller BDS FDSRCS(Ed) DGDP DPDS, Regional Dental Postgraduate Dean



“I think that the First Response e-learning process is one of the best I have ever come across and I think I proved that you can not wing it! It certainly makes you think, and as a result I now feel that I am more confident that I would know what to do in an emergency. Very worthwhile course and I would recommend that everyone has a go at it”.


Chris White, Practice Manager, Warrington House Dental Practice, Bristol



“We all dread the thought of a patient collapsing. After a First Response course we feel more confident to deal with it should the dreaded event happen.”


David Powell BDS LDS RCS DPDS, Warrington House Dental Practice



“The training is tailored to be suitable for all the team, the receptionists used to feel intimidated by previous RESUS experiences. With First Response everyone is happy and confident. Thanks Clive.”


Jane Timothy BDS DPDS, University of Bath Dental Centre



"Clive is very knowledgeable in his field. A very good teacher and makes the presentation enjoyable and easy to learn. His work is always consistent, nothing is ever too much for him. We look forward to his visits and would recommend him very highly."


Linda Reithofer-Taylor BDS, DPDS, PGDip, The Manor Dental Practice Weston Bath 



“First Response delivered the necessary information in a calm and understandable fashion. We all felt that if it were required we could deal with a medical emergency and maintain the best interests of the patient.”


John Cantwell BDS DPDS, J Cantwell Dental Practice



“We thoroughly enjoyed our course with First Response. Clive taught with passion and is clearly experienced, whilst keeping the course light-hearted and interesting. We look forward to the next one.”


Simon Khoury BDS, Northway Dental Practice



“The training we received was excellent. We now all know our role in the case of an emergency at the practice. The up to date information about all emergency situations was very valuable.”


Julie Harrington, Practice Manager, Paulton Dental Surgery



“We all dreaded First Aid Training until we had our refresher course from Clive Haddrell from First Response. Clive made everyone feel relaxed and the session was interesting, informative and fun. We used the session with Clive to review the practice first aid resources which have now been updated and we all have a much improved knowledge of what needs to be done in the event of an emergency.”


Kathryn Searle, Practice Administrator, King Square Dental Practice



"Clive Haddrell Cert ED MIfl came to my dental practice and delivered to the whole team inspiring information and professional resuscitation training. We have done many resuscitation courses but never has the essential information been delivered as well. Thank you for clear and concise training and giving the whole team the confidence to deliver great care in the event of a medical emergency."


Andrew Horne Owen, City Bridge Dental Care 



"Clive Haddrell Cert Ed MIfl has the knack of teaching resuscitation without having to resuscitate the audience! He is extremely knowledgeable and up to date and communicates this effectively to all team members. We all thoroughly enjoyed his session on medical emergencies and resuscitation and look forward to next year."


Dr Alyson Lampard, Sleep Lane Smiles Dental & Cosmetic Centre



"Clive has the rare ability to convey with humour and passion the knowledge which truly saves lives. I have been privileged to learn through him the advanced resuscitation techniques making my clinic as safe place for patients. Well done Clive keep up the good work."


Dr Alan Holland MSc BChD LDS (Eng), Bristol Endodontic Clinic



"Clive has provided our annual update for CPR across each or our practices for several years, the sessions are always informative and the staff always enjoy it. Clive is very flexible and will also work with you and your company requirements. Highly recommend."


Leanne Daniell Group, Practice Manager, Parkfield Dental Centres




First Response. Training for life. Training to save a life.



First Response Resuscitation & First Aid Training Ltd

9 Counterpool Road, Kingswood, Bristol BS15 8DQ

Tel: 0117 9496201



Registered Office:

86 Shirehampton Road, Stoke Bishop, Bristol BS9 2DR

Company No. 06983048. Registered in England & Wales


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