GP Practices Testimonials

We'd like to thank all our customers for their kind words. Read them here.


"I can't think of anything extra that would improve the service for us. It suits us perfectly and is tailored to what we need. The stories and examples help bring situations to life and it gives those of us who are not clinical confidence that we can respond in an emergency situation. It also gives support to the nurses who are clinical but don’t find themselves (thankfully) often in an emergency situation". 


Karen Eyers, Abbey Wood Medical Treatment Facility


"Clive Haddrell brought a BLS training to Helios Medical Centre on the 10th of December 2018 and managed to cram a both encompassing and engaging training into a 1.5h time frame, using imaginative enactments as a tool to quickly get a sense of how things would need to be handled in real life situations. All staff felt very much enlivened by his practical and humorous approach, and I would certainly fully recommend him!"


 Dr Frank Mulder, Helios Medical Centre, Bristol


As you said at our recent training session the E-Learning modules weren't easy, I just missed the pass on first go! But that was good because I then read through the booklet you gave us and realised a few things that I'd forgotten. I thought the practical training session went very well, with the emphasis on team working etc. The learning quiz backs up the theoretical stuff. See you again next year!”


Dr Stuart Anderson, Burnham Medical Centre


"Had my training today at Langport Surgery, really enjoyed it. Learnt a lot. Having never done resuscitation before, feel more confident now. Thanks."


Anita Nicholls


"Clive is an excellent trainer of emergency care in resuscitation. We have used him several times a year for many years and everyone really enjoys his sessions and find them excellent training."


Dr Iain Crofton-Briggs BSc MBBS (London) M Fam Me, MRCGP, Medical Director Brisdoc Healthcare Services



"Clive and his team offer a highly professional service steeped in years of experience and delivered in a unique format. First Response training leaves every delegate with skills and confidence, regardless of their initial level of competency. As a team everyone comes away having learned something and having had an enjoyable experience. It is the training session that all the team looks forward to. I know I speak for all at Pilning Surgery when I say we cannot recommend his training highly enough and do so with complete confidence that no one will be disappointed. Value for money training at its best."


Sue Broad, Practice Manager Pilning Surgery



"One of my colleagues came back from on of Clive's resus update session, saying how impressed they were with Clive. so we decided to try Clive at First Response and we have been using him every since. Professional, Knowledgeable and with a good sense of humor, he provides thorough and relevant training and updates appropriate to his delegates, whether clinicians or non-medical.I would recommend him."


Miffy Saunders, Personnel Manager, Air Balloon Surgery



"Clive and the First Response team adopt a practical, informative and enjoyable style and offer a sensible and realistic approach to the practicalities and difficulties encountered in common emergency situations. This is facilitated by the team's years of experience working as paramedics, enabling them to draw on real-life examples and offer practical solutions to dealing with common scenarios encountered in resuscitation. Their approach makes the training session immensely valuable to both clinical and non-clinical staff alike, teaching practical skills to people from all backgrounds and levels of experience. I would thoroughly recommend First Response to any organisation that wants to do more than simply "tick the box" of engaging in resuscitation training but truly wants to learn, develop or update life-saving resuscitation skills."


Dr Jonathan Hayes BM MRCGP, Clinical Governance Lead GP, NHS South Gloucestershire



"Our practice had its annual Resuscitation Refresher course today from Clive and the team at First Response. As ever it was highly informative and very entertaining. There was an excellent mix of education, theory and plenty of opportunity for hands-on. We had the opportunity to hone our skills on adult and paediatric resuscitation as well as learning about choking and anaphylaxis. We also had the chance to practice mini scenarios and to use the defibrillator. I would strongly recommend his services in this infrequently encountered but vital area.  A very well spent 2 hours."


Dr Paul Taylor MBBS DRCOG DCH FRCGP, Hanham Health



"Clive is an excellent and expert trainer. His informative and personable approach is well received by the staff and is manner is friendly yet professional. I would not hesitate to recommend him."


Vicky Hartland, Quality & Development Manager - Hanham Health



"Clive regularly delivers CPR training for the Bristol Association of Sessional Doctors. This is mandatory training we all have to do each year. Clive never fails to deliver a session which is lively, engaging and educationally helpful. I can wholeheartedly recommend his services."


Dr Geoff Hogg, Independent GP working in urgent and OOH primary care, GP education, clinical governance and information management



"Thank you very much for a really very good resuscitation course-the best I have ever attended. My very best compliments for engaging the group so well and really making it a very pleasurable learning experience. You clearly have a very good skill at teaching. I have already recommended you to other practice managers and will do so in the future-superb."


Dr Wolfgang  Walter MD MRCGP MFHom, Medical General Practitioner



"First Response have provided excellent multi-disciplinary training for our large surgery for a couple of years now. There is the important acknowledgement that non clinical staff may also be involved in an emergency. The training ensures that both clinical and non-clinical staff feel empowered with increased confidence and the skills to deliver emergency care."


Dr Janice Patrick MBBS DRCOG MRCGP Dip Ther, The Health Centre Bradford on Avon



“Every GP and member of the practice team needs an annual CPR update and up until recently I have found these rather boring, long winded, confusing and not particularly useful. However since we have had our training with Clive at First Response, this has changed. Not only have these training sessions been good team building exercises, fun and useful, we now have clear guidelines and cards on what we all should be doing, we have a better equipped emergency trolley which we all know where to find and how to use and hopefully we will all be better prepared for that next emergency.”


Dr Linda McHugh MB.ChB, DObst, Number 18 Surgery, Bath



“First Response has enabled us to maintain and support our life support skills. The multi-disciplinary training and role-play have helped us to work together effectively for the good of patients. Items of resuscitation equipment keep changing and First Response ensure we have the best tools for the trade. They are a part of our team.”


Dr Robert Q Laurence MB ChB MRCGP DRCOG (GP Principal), Frome Valley Medical Centre



“The Doctors and staff all look forward to our annual resuscitation training from First Response. It is always interesting, with hands on skills being refreshed and updated in a most enjoyable way along with re-familiarisation with the equipment used.”


Dr Hugh Goddard MB FRCA MRCGP, Wells City Practice, Wells



“We have used First Response for many years and have always had an excellent service delivery for all the training carried out by them. They are extremely flexible and will work around the busy schedule that general practice now finds itself in to accommodate all our requirements. Clive makes the courses interesting and humorous whilst covering all aspects of the subject in hand.”


Stuart Cowper Practice Manager, The Pulteney Practice



"First Response has given the practice team much more confidence in the area of resuscitation. The teaching is excellent and significant changes have been made in the way we now approach resuscitation."


Dr Charlie Berrisford BSc. MBBS MRCGP (GP Principal), Number 18 Surgery, Bath



"The CPR and Defib training provided by First Response was direct and easily assimilated by the administrative staff and the clinical staff. We all worked as a team with Aide Memoire cards which were extremely useful. I would not hesitate to recommend First Response to any organisation requiring CPR training –It was a very practical and enjoyable session."


Dr Michael David Hewson Gailey BSc,M BBS 1996 University of London, MRCGP, Wellington Medical Centre



“Wellcare Clinic has used First Response for many years. Clive and his team provide excellent skills training and updating for all our clinicians and administration staff, sound advice on equipment and are there when we need them. We can’t recommend First Response highly enough.”


Martha Cox Director, Wellcare Clinic, Bath



“First Response sessions are up-to date, informative, participative and enjoyable. Delivery is enthusiastic and well-paced, and deals proficiently with a variety of learners. As a result maintaining knowledge and skills is trouble-free.”


Dr Terry Paterson MB ChB FRACGP FRCGP, Pilning Surgery



“Clive is an excellent tutor and very informative. He is able to put staff at ease, especially non-clinical team members. His style of teaching is informal but manages to convey all the essential latest updates via role play and team work. He has also advised us on essential equipment and we have such streamlined our ‘resus box’. We welcome him back every year."


Karen Goodwin Senior Practice Nurse, Oaklands Surgery, Yeovil



“Excellent, concise and entertaining annual refresher courses on resuscitation.”


Dr O Shaun Merrifield MB ChB MRCGP DRCOG DFFP, Crewkerne Health Centre



"Clive has provided our update CPR over many years, the sessions are always informative and enjoyed by all the workforce, thoroughly recommended."


Katie Packham Practice Manager, The Meadsows Surgery



"Clive has been providing Resuscitation both to my practice and our GPOOH organisation for the last 5 years or more. He has  natural talent for making resuscitation training both stimulating and more importantly memorable."


Dr Ray Montague MBBS, Medicine at Kings College London, Urgent Care Leadership Group at NHS Alliance (Brisdoc Healthcare Services), Hillview Family Practice


First Response. Training for life. Training to save a life.


First Response Resuscitation & First Aid Training Ltd

9 Counterpool Road, Kingswood, Bristol BS15 8DQ

Tel: 0117 9496201



Registered Office:

86 Shirehampton Road, Stoke Bishop, Bristol BS9 2DR

Company No. 06983048. Registered in England & Wales


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